Below are a few reasons you can’t return your item and cancel your order:
- You have chosen the wrong size, wrong color, and wrong product type.
- The image quality of the product is considered good.
- I ordered by mistake / I’m no longer interested.
- The orders can not be canceled after 12 hours of placing them. Because we usually ship them within 12 hours of receiving the order
- Please note that if you use a coupon code, we don’t accept refunds in any case. Thanks for your understanding.
We accept returns on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information. Please be informed that you have to pay the return shipping fee.
Our policy lasts 30 days from arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (5-7 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped
Please send some pictures as proof, which include:
- Picture of the wrong sneakers you received
- Picture of the shipping label.
Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- The tag size on the outsole
- The length of the insole measured by a ruler
- Picture of the product you received
If you change your mind about your purchase, please sending us an email to [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. Please be informed that a management and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
10 Technology Drive, Wallingford, CT 06492, United States [email protected]